List v2 & List v3 in ServiceNow

First, a Bit of History

ServiceNow introduced List v3 a few years ago, in what I believe was the Helsinki release. Ever since its introduction, it has been plagued with performance issues. While it offers some great features, and a cleaner UI (in my personal opinion), it isn't recommended for instances with large data sets due to its performance impact.

List v2 Identifiers [source]

List v3 Identifiers [source]

London Says Goodbye to List v3

As of the London release, ServiceNow will no longer offer the List v3 plugin to new customers. However, customers who already have List v3 installed on their instance will be unaffected by this change.

The Differences

There are no major differences in the core functionality between the two versions. While List v3 does offer some nice "group by" graphs, and a few other nice-to-haves, you'll be able to access the same menu items in List v2 as you can in List v3, they're just located in different places.

Below is a mapping of the major differences between List v2 and List v3. You'll notice that the main context menu and column header context menu's are different from one another.

List v2 to List v3 Mapping

Below is what the main context menu looks like in List v3, where you configure the list, configure the table, import/export, and much more. In List v3 you can access this menu by clicking the hamburger icon in the top left of the main content frame, shown below.

List v3 Main Context Menu

In List v2 the main context menu is completely different as shown below. Many of the menu items that are located here in List v3, are located in the column header context menu in List v2.

List v2 Main Context Menu

Below is what the column header context menu looks like in List v3.

List v3 Column Context Menu

In List v2 the column header context menu is where you access the majority of the configuration settings.

List v2 Column Context Menu

Resources on List v2 & List v3

1. A comparison of List v2 and List v3

2. List v3 compatibility

3. Write up on it's deprecation

New Changes to ServiceNow Training

As of July 1st, 2018,ServiceNow requires the official ServiceNow training as a prerequisite to the exam and certification exams cannot be purchased directly.

These is very unfortunate because I know how expensive ServiceNow's training is.

ServiceNow, y tho?

An alternative to this desperate direction by ServiceNow is to ignore the certification and prove your skills during an interview. Many ServiceNow partners are more than willing to cover your training and exam costs, since their partner tier is tied to the number of employees who hold accreditation.

The whole system of certification is flawed if you ask me. Anyways, I hope this helps clear some confusion 🙂

ServiceNow Courses and Certifications

People often ask me for recommendations on getting started in the ServiceNow world. Although it typically depends on what your career path looks like, there are a common group of objectives that I always recommend. As much as I dislike the idea of blasting through certifications just to say you have them, there are a few certs that hold a lot of weight in the industry. Hopefully this post will shed some light on the subject.At the time of this post, ServiceNow offers over 25 courses, however I'll only focus on the most common ones that are over general subjects, as opposed to courses over specific applications/areas like Discovery.First let's break down the general focus areas of ServiceNow.

ServiceNow Focus Areas

1. Administration - This is typically the most common starting point. Administration courses will teach you the basics of ServiceNow and how to appropriately configure and customize the platform.

   • Courses:

     • ServiceNow Administration (official)

     • Advanced ServiceNow Administration (official)

     • ServiceNow 101: Administration (unofficial)

     • Certifications:

       • Certified System Administrator (official)

2. Development - This focus area is generally for those who already have a programming background and understand the basics to application development. etc. etc....

   • Courses:

     • Scripting in ServiceNow (official)

     • Application Creation in ServiceNow (official)

     • ServiceNow 201: Development (unofficial)

     • Certifications:

       • Certified Application Developer (official)

3. Implementation - This focus area is for those who have already been through a ServiceNow implementation and have hands-on training.

   • Courses:

     • None, although there is an official Implementation Bootcamp

     • Certifications:

       • Certified Implementation Specialist (official)

Official ServiceNow Courses

1. ServiceNow Administration ($2,095) - This is the first and most common ServiceNow course. This course will teach you a number of common administration topics that are outlined in on the official website.

2. Advanced ServiceNow Administration ($1,595) - This course teaches you more advanced administration subjects that are not found, nor required for the Certified System Administrator exam. I generally do not recommend this course.

3. Scripting in ServiceNow ($2,095) - This course will teach you general scripting concepts on the ServiceNow platform.

4. Application Creation in ServiceNow ($2,095) - This course will teach you how to create custom applications on the ServiceNow platform.

Official ServiceNow Certifications

1. Certified System Administrator ($150) - This is the entry level certificate in the world of ServiceNow. Whether you are looking to become a ServiceNow administrator, implementation specialist, or a power user, having this certificate will definitely help your career. You can find the exam blueprint here.

2. Certified Application Developer ($150) - This certificate is aimed at developers who are looking to get into application development on the ServiceNow platform. Out of these 3, this probably holds the least amount of weight. The blueprint can be found here.

3. Certified Implementation Specialist ($200) - This certificate probably holds the most weight in the industry. With this, you are certified to implement ServiceNow. This is oftentimes a requirement to landing a good job as a ServiceNow consultant. You can find the exam blueprint here.

Unofficial ServiceNow Courses

1. ServiceNow 101: Administration ($95) - This is my first Udemy course and is aimed as a second option to paying $2,095 for the ServiceNow Administration training. It retails for $95 but you can use the following promo code, VIENNA, to receive $25 off. I've had many students successfully pass the Certified System Administrator exam using this course as their only training. Given the nature of Udemy, it's self-paced and you have access to the course for life. You can also download the lectures to watch offline, take the practice quizzes, as well as the practice exam at the end of the course.

2. ServiceNow 201: Development ($95) - This is my second Udemy course where I dive into development within the ServiceNow platform. You can use the following promo code, PRAGUE, to receive $25 off of this one as well.

It's important to note that my ServiceNow 201: Development course is aimed as a replacement to the official course, Scripting in ServiceNow as opposed to a replacement of the official course, Application Creation in ServiceNow.If you are looking to become a ServiceNow administrator, having your Certified System Administrator certificate should be enough. However, if you are looking at becoming a consultant, you will most likely need your Certified Implementation Specialist certificate. Here are my recommended paths per desired career path:Key

• Courses are shown in purple

• Certifications are shown in blue

• Bootcamps are shown in orange

 Do you have other recommendations or tips? Let me know what you think!

ServiceNow 201: Development Now On Udemy!

I'm excited to announce that my ServiceNow 201: Development course on Udemy is finally live! Use this link to receive $25 off using the promo "PRAGUE" :)  

ServiceNow 101: Administration Course Now Live!

I'm excited to announce my ServiceNow 101: Administration course on udemy.com is now live! For a limited time, use this coupon to receive 20% off!